Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.

How to use our Support System

AncoraThemes’ technical support is always there to assist their users with all the technical questions regarding Ancora products.

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

Hosting

Recommended hostings:

AncoraThemes offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

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Execution time and Memory usage

Point Execution time (seconds) Usage memory (bytes) Database queries
By theme Total (WP+Plugins+Theme) By theme Total (WP+Plugins+Theme) By theme Total (WP+Plugins+Theme)
THEME START - 0.112 - 28 182 856 - 7
After load theme required files 0.059 0.171 12 143 856 40 326 712 0 7
After WP INIT actions - 0.197 - 46 275 832 - 15
After Theme Init 0.066 0.204 12 892 832 47 024 808 9 24
BODY start 0.076 0.214 13 027 056 47 159 032 21 36
Before Page Header 0.077 0.215 13 030 464 47 162 440 22 37
After show menu 0.086 0.224 13 693 040 47 825 016 30 45
Before Page content 0.093 0.231 13 700 016 47 831 992 34 49
After Page content 0.13 0.268 14 090 640 48 222 616 45 60
After Footer 1.541 1.679 14 548 728 48 680 704 55 70
After Theme HTML output 1.545 1.683 14 533 944 48 665 920 60 75
WP PAGE OUTPUT END - 1.683 - 48 674 896 - 77