Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.

How to use our Support System

AncoraThemes’ technical support is always there to assist their users with all the technical questions regarding Ancora products.

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

Hosting

Recommended hostings:

AncoraThemes offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

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Execution time and Memory usage

Point Execution time (seconds) Usage memory (bytes) Database queries
By theme Total (WP+Plugins+Theme) By theme Total (WP+Plugins+Theme) By theme Total (WP+Plugins+Theme)
THEME START - 0.124 - 28 136 184 - 7
After load theme required files 0.071 0.195 12 128 880 40 265 064 0 7
After WP INIT actions - 0.227 - 46 209 192 - 15
After Theme Init 0.079 0.235 12 877 664 46 957 976 9 24
BODY start 0.089 0.245 12 946 352 47 026 664 21 36
Before Page Header 0.09 0.246 12 949 664 47 029 976 22 37
After show menu 0.099 0.256 13 677 680 47 757 992 30 45
Before Page content 0.106 0.262 13 684 464 47 764 776 34 49
After Page content 0.137 0.294 14 070 288 48 150 600 45 60
After Footer 1.598 1.754 14 527 416 48 607 728 55 70
After Theme HTML output 1.602 1.758 14 512 536 48 592 848 60 75
WP PAGE OUTPUT END - 1.759 - 48 601 824 - 77