Our Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.

How to use our Support System

AncoraThemes’ technical support is always there to assist their users with all the technical questions regarding Ancora products.

  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link: ancorathemes.ticksy.com.
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the “downloads” tab in your account.
  • Find our theme in the list of products.
  • Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

Hosting

Recommended hostings:

AncoraThemes offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

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Execution time and Memory usage

Point Execution time (seconds) Usage memory (bytes) Database queries
By theme Total (WP+Plugins+Theme) By theme Total (WP+Plugins+Theme) By theme Total (WP+Plugins+Theme)
THEME START - 0.109 - 28 131 680 - 7
After load theme required files 0.056 0.165 12 128 880 40 260 560 0 7
After WP INIT actions - 0.19 - 46 204 688 - 15
After Theme Init 0.063 0.197 12 877 664 46 953 472 9 24
BODY start 0.071 0.205 12 946 352 47 022 160 21 36
Before Page Header 0.071 0.205 12 949 664 47 025 472 22 37
After show menu 0.083 0.218 13 677 680 47 753 488 30 45
Before Page content 0.09 0.224 13 684 464 47 760 272 34 49
After Page content 0.119 0.253 14 070 288 48 146 096 45 60
After Footer 0.123 0.257 14 143 440 48 219 248 55 70
After Theme HTML output 0.128 0.262 14 128 560 48 204 368 60 75
WP PAGE OUTPUT END - 0.263 - 48 212 064 - 77